Terms of service

Welcome to Sujatha Gold Covering Works. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • By placing an order with us, you confirm that you are at least 18 years of age or using the website under the supervision of a parent/guardian.

  • We reserve the right to refuse service, cancel orders, or update policies at any time without prior notice.

2. Products & Availability

  • We specialize in imitation and 1-gram gold jewellery. All designs, images, and descriptions are for representation purposes; slight variations may occur due to photography, lighting, or screen display.

  • Product availability is subject to change, and we may discontinue items without notice.

3. Pricing & Payments

  • All prices listed on our website are in Indian Rupees (INR) and are subject to change without prior notice.

  • We accept online payments through secure third-party payment gateways. For Cash on Delivery (COD), applicable charges may apply.

  • Sujatha Gold Covering Works is not responsible for payment delays or failures caused by external payment providers.

4. Shipping & Delivery

  • Standard and Express shipping options are available with applicable charges.

  • Dispatch timelines are mentioned on our website; however, delivery delays may occur due to courier or unforeseen circumstances.

  • We are not responsible for incorrect delivery addresses provided by customers.

5. Return & Refund Policy

  • We follow a No Return / No Exchange policy.

  • Only damaged or defective products will be eligible for replacement or refund.

  • Customers must report damage within 24 hours of delivery with clear images or videos sent via WhatsApp (+91 88864 28888) or email ([your email address here]).

6. Intellectual Property

  • All content on our website, including logos, product images, and text, is the property of Sujatha Gold Covering Works and cannot be used without prior permission.

7. Limitation of Liability

  • Sujatha Gold Covering Works shall not be held liable for indirect, incidental, or consequential damages arising from the use of our website or products.

  • Customers are responsible for the proper handling and care of jewellery after purchase.

8. Governing Law

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Machilipatnam, Andhra Pradesh.

9. Contact Us

For questions about our Terms of Service, please contact:

  • Phone / WhatsApp: +91 8886428844

  • Email: support@sujathaonegramgold.com